Why Wait On Hold When You Can Request a Follow-up Instantly?

Waiting on hold is a waste of time. Don't stay on the phone if you have questions or concerns about a new medication or refills. Instead, request a follow-up instantly through the patient portal. It's fast, easy, and designed to respect your time.

A Simple Way to Get Help

When you need care, quick contact matters. Asking for a follow-up through the patient portal means:

• You can do it any time, even after hours.

• You do not wait on hold.

• Your request goes straight to your care team.

• You can write what you want to say. This helps your provider know your main concern before your appointment.

This is good when you feel uneasy, when a medication needs to be adjusted, or when a small problem becomes bigger. Minor efforts today can prevent larger issues in the future.

Why Online Follow-up Works Better Than Waiting

Phones get busy. Receptionists help many people at once. That can mean long waits. When you use the portal:

• Your message is clear. You can say what you need in your own words.

• Your provider sees the message before your visit. That helps them prepare.

• You can attach notes or questions. You can specify the time that suits you best.

• You keep a record. You can look back at what you asked and what was answered.

For parents and students, this is handy. Serenity Health has after-school appointment times. You can ask for a follow-up that fits your schedule.

How Serenity Health Helps You Get Care Faster

Serenity Health treats each person with respect. We mix careful science with kind care. We aim for you to feel acknowledged. We wish for you to achieve your fullest potential.

Here are ways we make follow-ups easy:

• A patient portal where you can request follow-up appointments instantly.

• Telehealth visits after your first in-person intake. That means you can meet with your provider from the comfort of your own home.

• GeneSight testing to help choose the right medicine when needed.

• A convenient clinic in Carmel, Indiana, with times that work for families.

When you send a follow-up request, the team looks at it and replies. If it needs a quick phone call or a telehealth visit, they will set that up. If it is an emergency, the portal tells you how to get help fast.

What Happens After You Request a Follow-up

You press send. Then:

• The team reads your message.

• They assess whether you require a refill, a phone call, or a follow-up appointment.

• They offer the best next step: a telehealth visit, an in-person visit, or a quick phone check.

• You get a reply with the plan and an appointment time if needed.

This makes sure you do not drift between calls and voicemails. It keeps care moving forward.

Telehealth: Meet Your Provider from Home

Telehealth is a real visit. It is a good choice for many follow-ups. At Serenity Health, telehealth becomes available after your first in-person intake. For many people, telehealth means:

• No travel time.

• Less waiting.

• Easy check-ins for changes in mood, side effects, or medication questions.

If a physical exam is needed, the team will schedule an in-person visit. Otherwise, many follow-ups work well by video or phone.

Why Brigid Kirlin Cares About Quick Follow-up

Brigid Kirlin, PMHNP-BC, leads care at Serenity Health. She is a board-certified psychiatric mental health nurse practitioner. She uses evidence-based care and careful listening to help her patients. She cares about quick, thoughtful follow-up, because it keeps care steady. When you can ask for a follow-up instantly, Brigid and the team can act faster. It is significant while you anticipate improvement in how you feel.

Good Times for Follow-up Requests

You might request a follow-up when:

• You start a new medicine and want to check how it is working.

• You notice side effects.

• Your symptoms change or get worse.

• You need a refill.

• You have a quick question that does not need an extended visit.

You can say how soon you want an appointment. The portal helps the team match times, including after-school hours that work for students and families.

How to Write a Follow-up Request

Tell the team:

• The main reason you need a follow-up.

• When the problem started.

• Any new side effects or changes.

• If you require a refill, or choose either telehealth or face-to-face appointments.

• If you have a few time options that work for you.

This assists the team in determining the appropriate type of visit and its duration.

Privacy and Respect

Serenity Health treats your information with respect. The patient portal serves as a secure space for sharing health information. Brigid and the team follow rules to keep your information safe. You can trust that your message is handled carefully.

Take Charge of Your Health with Follow-up Requests

Putting in a follow-up request instantly gives you more control. You avoid waiting on hold. You connect directly with your care team. This helps your provider assist you more quickly.

If you live near Carmel, Indiana, or if you want telehealth after the first visit, Serenity Health is ready. The care is based on evidence and knowing you as a person. This balance makes follow-up care more useful and less stressful.

Closing: Take the Next Step

If you need help, use the patient portal to request a follow-up now. Say what you need, and let the team do the rest. Waiting on hold is an old way to get care. Sending a request instantly saves time and helps you get the right help sooner.

At Serenity Health, your time matters. Your health matters. Ask for a follow-up when you need it. You do not have to wait. Reach out today.

FAQs

Q. Can I ask for a medicine refill in the portal?

Yes. Tell them which medicine and how much you need. The team will confirm or schedule a short visit if required.

Q. Can a parent request a follow-up for a child?

Yes, a parent or guardian can request follow-ups if they have the proper access to the portal.